SANTA CLARA, Calif., March 19, 2026 (GLOBE NEWSWIRE) — SoundHound AI, Inc. (Nasdaq: SOUN), a world chief in voice and conversational AI, and Peet’s Espresso, one of many nation’s main specialty espresso manufacturers, right now introduced they’re partnering to deploy SoundHound’s Worker Help, a voice AI-powered agent that empowers in-store groups with hands-free, real-time entry to essential info, enhancing each worker assist and the shopper expertise.
Now reside throughout Peet’s core U.S. retail footprint – and increasing to all Peet’s espresso bars throughout the USA – workers are being supercharged with voice assist internally branded as “BaristAI,” that allows them to unlock on the spot, correct solutions to their on-the-job questions with out having to seek the advice of a handbook or interrupt one other busy colleague.
Accessed by way of a headset microphone or digital pill, this clever, always-on agent makes use of pure speech to offer assist for a spread of inquiries, together with:
Beverage recipes questions: Shortly getting in control with a number of seasonal packages and new drinks annually. Step-by-step teaching on the right way to put together advanced drinks or customise them. Trying up recipe playing cards as photos that are particularly fitted to visible learners.Vitamin Info: Is the Peet’s Chilly Brew protected for somebody with a dairy allergy? What number of energy are in a Massive Iced Vanilla Latte?Operational assist: How do I shut the shop on the finish of the day? How do I place a request for extra provides?Troubleshooting: Espresso Urn has a blinking crimson mild. The espresso machine is just not heating up water. The espresso grinder is caught.
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“At Peet’s, we’re dedicated to delivering a top-tier customer experience, and that starts with empowering our employees with the knowledge and confidence they need to do a great job,” stated Gordon Bitter, Senior Vice President, Retail, at Peet’s Espresso. “With SoundHound’s Employee Assist agent, we’re giving our first-class teams access to all the information they need to deliver the best food and customer support – it’s like having a digital expert in every barista’s ears.”
Constructed to face up to a fast-paced retail setting, this expertise helps cut back coaching time for brand spanking new hires and eliminates the friction of regularly referencing manuals. Moreover, the Worker Help agent turns into a trusty assist companion for moments when the workers run into any points and would in any other case need to interrupt a senior colleague for assist. It additionally turns into an on-the-job-training-aid the place many of the studying occurs.
“Peet’s Coffee is an iconic brand, known for its commitment to craft and quality. We’re proud to partner with them to showcase how voice AI can not only optimize operational efficiency but also create a more supported and seamless environment for employees,” stated James Hom, Chief Product Officer and Co-Founding father of SoundHound AI. “When you empower a team with instant, hands-free knowledge, it directly translates into a better experience for every customer who walks through the door.”
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SoundHound powers hundreds of places with its industry-leading voice and conversational AI expertise. For extra details about SoundHound AI’s restaurant options, go to: https://www.soundhound.com/voice-ai-solutions/eating places/.
About SoundHound AI SoundHound AI (Nasdaq: SOUN), a world chief in voice and conversational AI, delivers options that enable companies to supply superior experiences to their clients. Constructed on proprietary expertise, SoundHound’s voice AI delivers best-in-class pace and accuracy in quite a few languages to product creators and repair suppliers throughout retail, monetary providers, healthcare, automotive, sensible gadgets, and eating places. The corporate’s groundbreaking AI-driven merchandise embody Good Answering, Good Ordering, Dynamic Drive-Through, and the Amelia Platform, which powers AI Brokers for enterprise. As well as, SoundHound’s Agentic AI for Automotive and Autonomics, a category-leading operations platform that automates IT processes, have enabled SoundHound to energy thousands and thousands of services, and course of billions of interactions annually for world-class companies.
